Most stations are open to everyone. Some are private, and some venues put their own guests first.

Who can use which station

Change your name, email, phone or password, and manage the cards saved for charging.

Your details and payment methods

What deleting your account does, what you lose, and what to do first.

Delete your account

Search the map, look for chargers near you, or scan the QR code on the EV Charging Point in front of you.

Find a charging station

How to charge an electric car at a public EV Loader charging station, from finding the plug to driving away.

Your first charge, start to finish

Plug A and plug B, chargers with and without a cable, and the socket flap that catches people out.

Choosing the right plug

Unplugging ends the session. Car first, then the charger, and what to do if the stop button does not respond.

Stop charging and unplug

Available, Preparing, Charging, Suspended EV, Finishing, Not connected and Faulted, in plain language.

What each station status means

Where to get the app for iPhone and Android, and what you need before your first charge.

Download the EV Loader app

Sign up with your email, Apple or Google, and activate your account from the email we send.

Create your account

What to do when you cannot sign in, and how to reset a forgotten password.

Sign in and password problems

Adding a car is optional. Here is how to add one, and what to do if your model is missing.

Add your vehicle

What a charging session costs, who sets the price per kWh, and why it differs between stations.

How pricing works

Some stations add a fixed fee on top of the price per kWh. Here is what it is and why.

Access and start fees

Why €35 leaves your card when you start a charge, and when the unused part comes back.

The €35 temporary hold

Card, Apple Pay, Google Pay or your Token Wallet balance, and which to choose.

Ways to pay

What tokens are, how to buy them, and the one thing to know before you do.

Token Wallet and topping up

Your receipt arrives by email after every session. Here is where to find it, and where business invoices stand.

Receipts and invoices

What to check when the app will not take your payment and the session cannot start.

A payment that will not go through

Look up the exact wording you are seeing, in plain language, with what to do about it.

Every message the app can show you

How to reach us, and what to include so we can fix it on the first reply.

Contact support

When money comes back automatically, and how long a refund takes to appear.

Refunds and how long they take

What to do when a temporary hold is still sitting on your card weeks later.

A hold that has not been released

Tokens cannot be converted back to money. What that means, and what to do with a balance you are not using.

Token Wallet refund policy

The cable is in, you have paid, and nothing happens. Work through these in order.

Charging will not start

The session began and then ended before the car was full. The likely reasons, in order.

Charging stopped part way through

What the status means and how to get the car to start taking energy again.

"Suspended EV", the car is not accepting power

The charger has lost its internet connection. What that means for you and what to do.

The station shows "Not connected"

Car first, then the charger. And what not to do if it feels locked.

The cable will not come out

Two causes, and neither of them is a limit set by EV Loader.

Charging stops around 90%

A 22 kW charger does not mean 22 kW into your car. What sets the real speed.

Help with charging your electric car

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