You need to enable JavaScript to run this app.
Σύνδεση
Driver support
Refunds
When money comes back, how long it takes, and what to do if it does not.
Help
Refunds
Refunds and how long they take
When money comes back automatically, and how long a refund takes to appear.
A hold that has not been released
What to do when a temporary hold is still sitting on your card weeks later.
Token Wallet refund policy
Tokens cannot be converted back to money. What that means, and what to do with a balance you are not using.
Driver support
Getting started
Download the EV Loader app
Create your account
Sign in and password problems
Add your vehicle
Charging, step by step
Find a charging station
Your first charge, start to finish
Choosing the right plug
Stop charging and unplug
What each station status means
Payments and pricing
How pricing works
Access and start fees
The €35 temporary hold
Ways to pay
Token Wallet and topping up
Receipts and invoices
A payment that will not go through
Refunds
Refunds and how long they take
A hold that has not been released
Token Wallet refund policy
Problems with EV Charging
Charging will not start
Charging stopped part way through
"Suspended EV", the car is not accepting power
The station shows "Not connected"
The cable will not come out
Charging stops around 90%
Charging is slower than expected
Your account and access
Who can use which station
Your details and payment methods
Delete your account
Reference and help
Every message the app can show you
Contact support
Εταιρεία
Επικοινωνία
Σχετικά
Υποστήριξη
Ξεκινώντας
Προσθηκη σταθμού
Αγορά Φορτιστή
Εγγραφή
Νομικά
Όροι και Προϋποθέσεις
Πολιτική Απορρήτου
Attributions
Newsletter
Email
Supported by
Member of
©
PARITY PLATFORM
2026.