Sign in and password problems

Sign in

Tap My Account, then Sign in, and enter the email address and password you registered with. You can also use Sign in with Apple or Sign in with Google if that is how you created the account.

Use the same method you signed up with. An account created with Google is not the same as an account created with the same address and a password.

"Your email address or password is invalid or you have not activated your account"

Worth knowing: this one message covers three different problems, so it does not tell you which one you have. In rough order of likelihood:

1. The account was never activated. If you signed up with an email address and never opened our activation email, sign in will not work yet. Tap Resend activation email and follow Create your account.
2. The password is wrong. Reset it, see below.
3. The email address is wrong, or you registered with a different one. Try any other address you might have used.

If none of those is it, contact us and we will look up the account.

Reset a forgotten password

1. On the sign in screen, tap Forgot my password.
2. Enter your email address.
3. Open the email we send and follow the link.
4. Choose a new password.

The link works once, and it expires. If you see "This password link is invalid or has expired", ask for a fresh one with Request a new link and use it straight away. An old link from an earlier attempt will not work, so always use the newest email.

Change a password you still know

Go to My Account, then your profile, and use Change password. You will need your current password.

"Your session has expired. Please sign in again"

Normal, and not a problem with your account. Signing in again is all that is needed.