Updated 2026-09-09
Every message the app can show you
If you are standing at a charger reading something you do not recognise, find the wording here. Messages are grouped by where they come from, and quoted exactly as they appear so you can match them.
Statuses on a plug
These come from the charger itself. Each one is explained in full in What each station status means.
| What you see | What it means |
|---|---|
| Available | Free and ready |
| Preparing | Three possible meanings: payment not finished, someone else is using it, or it is ready for you |
| Charging | Energy is flowing |
| Suspended EV | The charger is offering power, the car is refusing it |
| Finishing | The car is done, waiting for the cable to come out |
| Not connected | The charger has lost its internet connection |
| Disconnected/Faulted | The charger is reporting a fault |
| Reserved | Held for another driver right now |
Faults reported by the charger
These are the charger's own diagnostics, passed through to you unchanged.
| Message | What it means | What to do |
|---|---|---|
| Connector lock failure. The charging cable is not plugged in properly. | The latch did not engage | Push the cable fully into the charger socket, then unplug and replug firmly, car end first |
| Failed to communicate with vehicle | The charger and car are not talking | Reseat the cable, lock the car, try again |
| Temperature inside Charge Point is too high. | Overheating protection | Wait for it to cool, or reduce your car's max power |
| Charge Point Circuit was interrupted | A ground fault tripped | Tell us, this needs the EV Charging Point looked at |
| Over current protection device has tripped. | Too much current drawn | Tell us the station |
| Voltage has risen above an acceptable level. | Supply voltage too high | Site electrical issue, tell us |
| Voltage has dropped below an acceptable level. | Supply voltage too low | Site electrical issue, tell us |
| Failure to read power meter. | The meter is not responding | Do not start a session, tell us |
| Failure to control power switch. | Internal hardware fault | Tell us the station |
| Failure with idTag reader. | The RFID reader is faulty | Start from the app instead |
| Unable to perform a reset. | The charger refused a restart | Tell us, we will escalate |
| Wireless communication device reports a weak signal. | Poor mobile signal at the charger | Often intermittent, tell us if it persists |
| Charge Point Internal Error | Unspecified fault | Try the other plug, tell us |
| Other Error | Unspecified fault | Try the other plug, tell us |
| No Error to report | Nothing wrong | No action |
Anything in that table that says "tell us" is worth reporting with the station name. We can restart a charger remotely and contact the venue when it needs someone on site.
Starting and stopping
| Message | What it means |
|---|---|
| Please remove the cable, re-plug it and press again the start button. | The charger refused the start. Do exactly that, see Charging will not start |
| There is a delay in starting the charging session. Please push the cable firmly all the way into the charging station socket | No confirmation after about 20 seconds. Push the cable all the way into the station socket |
| Please try again or contact the support team. | A stop command was refused. Your session may still be running. Unplug to end it, see Stop charging and unplug |
| Please wait | A command is in flight. Give it a moment rather than pressing again |
| Sending stop command | The stop is on its way to the charger |
Availability and access
| Message | What it means |
|---|---|
| This plug is not available at the moment | The plug has been switched off by the operator. It can say this even while the charger itself looks fine. Try the other plug and tell us |
| This plug is currently disconnected. You can book future reservation or try again later. | The charger is offline, see Not connected |
| This plug is currently reserved. You can book future reservation or try again later. | Held for another driver |
| There is an active charging session for this plug. | Somebody is using it |
| This plug is available for charging but you need to make a reservation and contact the station owner for more information on how to start charging. | A real charger that is not linked to our platform. The venue can start it, we cannot |
| The user does not belong to a station group | A private station you do not have access to, see Who can use which station |
| The station operates normally but does not currently accept reservations from the app | Sessions cannot be started from the app at this station |
| In order to charge now you need to be logged in. | Sign in first |
| The station currently has no plugs for charging | Nothing configured at this station yet |
Payments and balance
| Message | What it means |
|---|---|
| The token quantity balance is not sufficient | Not enough tokens for the session. Top up or pay by card, see Token Wallet |
| A maximum of 1500 tokens are allowed to be bought | The per-purchase ceiling, which is €150 |
| A supported payment method is required | Choose a payment method before starting |
| Payment failed | The bank declined it, see A payment that will not go through |
| The receipt is not available yet. | Normal briefly. The receipt is created once the tax authority confirms it, see Receipts and invoices |
| Receipt does not exist. | No receipt for that session yet. If the session is more than a day old, tell us |
Signing in
| Message | What it means |
|---|---|
| Your email address or password is invalid or you have not activated your account. | Three different problems behind one message: not activated, wrong password, or wrong address. See Sign in and password problems |
| A user with that email already exists. | You already have an account. Sign in, or reset the password |
| This password link is invalid or has expired. | Request a fresh reset link and use it straight away |
| Your session has expired. Please sign in again. | Normal. Sign in again |
General messages
| Message | What it means |
|---|---|
| An error occured on our server. Please try again later | Our side, not yours. Retry, and tell us if it persists. The spelling is ours, quoted so you can match it |
| Something went wrong! Please try again or contact us | An unspecified failure. Retry, then tell us |
| Pleaase enable location permission from your device's settings | The app needs location to show chargers near you. Again, the spelling is ours |
| No charging stations found | No stations match where you are looking. Zoom out or search a place name |
| Your changes have not been saved successfully | An edit did not save. Try again, and check your connection |
Not in this list?
Send us the exact wording, ideally a screenshot, with the station name. If the app said something we have not documented, we would like to know.
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