Driver support
Payments and pricing
What a session costs, how the temporary hold works, cards, tokens and receipts.
- How pricing worksWhat a charging session costs, who sets the price per kWh, and why it differs between stations.
- Access and start feesSome stations add a fixed fee on top of the price per kWh. Here is what it is and why.
- The €35 temporary holdWhy €35 leaves your card when you start a charge, and when the unused part comes back.
- Ways to payCard, Apple Pay, Google Pay or your Token Wallet balance, and which to choose.
- Token Wallet and topping upWhat tokens are, how to buy them, and the one thing to know before you do.
- Receipts and invoicesYour receipt arrives by email after every session. Here is where to find it, and where business invoices stand.
- A payment that will not go throughWhat to check when the app will not take your payment and the session cannot start.
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