Problems with EV Charging

Charging will not start

The cable is in, you have paid, and nothing happens. Work through these in order.

Charging stopped part way through

The session began and then ended before the car was full. The likely reasons, in order.

"Suspended EV", the car is not accepting power

What the status means and how to get the car to start taking energy again.

The station shows "Not connected"

The charger has lost its internet connection. What that means for you and what to do.

The cable will not come out

Car first, then the charger. And what not to do if it feels locked.

Charging stops around 90%

Two causes, and neither of them is a limit set by EV Loader.

Charging is slower than expected

A 22 kW charger does not mean 22 kW into your car. What sets the real speed.