Your details and payment methods

Your profile

My Account, then your profile. You can change your first name, last name and mobile phone.

Press Save. Changes are not kept until you do, and this is the single most common reason someone finds their edit did not stick.

Your name on receipts

Receipts are issued with the details on your account, so if a receipt has the wrong name, correct the profile and future receipts will be right. A receipt already issued cannot be changed, see Receipts and invoices.

Your password

Change password in your profile, with your current password to confirm. If you do not know the current one, sign out and use Forgot my password instead, see Sign in and password problems.

Your email address

Your email address identifies the account and is where receipts go. If you need it changed, ask us rather than creating a second account, so your charging history and any token balance stay with you.

Saved cards

If you ticked Save this card for future EV Loader payments, the card is held by our payment provider Stripe, not by us. EV Loader never stores your card number.

At the payment step you can choose a different card or enter a new one. To have a saved card removed, tell us.

Language

Settings, then Language. Greek and English. It changes the app, and also the language of the emails we send you.

Notifications

Settings, then Notifications, where you can turn individual ones on and off: charging started, charging stopped, charging issues, and marketing email.

The charging issues notification is the one worth keeping on. It is what tells you that a session stopped when you were not expecting it, for example that the cable was not properly plugged in, while you can still do something about it.