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Σύνδεση
Driver support
Reference and help
Every message the app can show you, and how to reach a person.
Help
Reference and help
Every message the app can show you
Look up the exact wording you are seeing, in plain language, with what to do about it.
Contact support
How to reach us, and what to include so we can fix it on the first reply.
Driver support
Getting started
Download the EV Loader app
Create your account
Sign in and password problems
Add your vehicle
Charging, step by step
Find a charging station
Your first charge, start to finish
Choosing the right plug
Stop charging and unplug
What each station status means
Payments and pricing
How pricing works
Access and start fees
The €35 temporary hold
Ways to pay
Token Wallet and topping up
Receipts and invoices
A payment that will not go through
Refunds
Refunds and how long they take
A hold that has not been released
Token Wallet refund policy
Problems with EV Charging
Charging will not start
Charging stopped part way through
"Suspended EV", the car is not accepting power
The station shows "Not connected"
The cable will not come out
Charging stops around 90%
Charging is slower than expected
Your account and access
Who can use which station
Your details and payment methods
Delete your account
Reference and help
Every message the app can show you
Contact support
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Υποστήριξη
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Προσθηκη σταθμού
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Εγγραφή
Νομικά
Όροι και Προϋποθέσεις
Πολιτική Απορρήτου
Attributions
Newsletter
Email
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2026.
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