evloader
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HelpGetting startedAdd your vehicle
Updated 2026-09-09

Add your vehicle

This is optional. You can charge without ever adding a car. If you are in a hurry at a charger, skip this page entirely.

Add a car

Go to My Vehicles and tap Add Vehicle. You choose the manufacturer, then the model, then a colour. The plate number is optional.

If your model is not in the list

Skip it and charge anyway. The list is still growing, and a missing model does not stop you using any charger.

Still stuck?
Open the support chat and we will pick it up from there.
Open the support chat
Driver support
Getting started
  • Download the EV Loader app
  • Create your account
  • Sign in and password problems
  • Add your vehicle
Charging, step by step
  • Find a charging station
  • Your first charge, start to finish
  • Choosing the right plug
  • Stop charging and unplug
  • What each station status means
Payments and pricing
  • How pricing works
  • Access and start fees
  • The €35 temporary hold
  • Ways to pay
  • Token Wallet and topping up
  • Receipts and invoices
  • A payment that will not go through
Refunds
  • Refunds and how long they take
  • A hold that has not been released
  • Token Wallet refund policy
Problems with EV Charging
  • Charging will not start
  • Charging stopped part way through
  • "Suspended EV", the car is not accepting power
  • The station shows "Not connected"
  • The cable will not come out
  • Charging stops around 90%
  • Charging is slower than expected
Your account and access
  • Who can use which station
  • Your details and payment methods
  • Delete your account
Reference and help
  • Every message the app can show you
  • Contact support
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