Token Wallet refund policy

The policy

Tokens are not refundable once purchased. Buying tokens converts money into a balance for charging, and that does not convert back.

What you do keep

The balance is not lost, it is just not cash:

• Tokens never expire. There is no deadline and no dormancy fee.
• They work at every EV Loader station, not just the one where you bought them.
• They work across as many sessions as it takes to use the balance up.

So a balance you are not using now is still there for whenever you next charge.

If you would rather not hold a balance

Use card, Apple Pay or Google Pay instead. You are charged only for the session you just had, the unused part of the hold comes straight back, and none of your money sits in the app. For anyone charging occasionally that is the better choice, and it is what we would suggest.

See Ways to pay.

If your situation is unusual

If you bought tokens by mistake, bought far more than you can use, or are leaving the country, talk to us. The policy above is the policy, and we would rather hear the specifics than have you assume the answer.

Closing your account

Worth knowing before you do it: deleting your account loses any remaining token balance. If you have tokens left and intend to close the account, spend them first. See Delete your account.